Refund Policy

We offer a 30-day money-back guarantee on Shiftwell Premium. If you're not satisfied with your purchase, you can request a full refund within 30 days of your order date — no questions asked.

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request a refund, visit paddle.net and look up your purchase, or email us at christianakelechi995@gmail.com and we'll help.

Paddle's own refund handling is described in the Paddle Refund Policy (paddle.com/legal/refund-policy).

You can cancel Premium at any time from the Premium page in the app or through paddle.net. Cancelling stops future renewals; you keep Premium access until the end of the period you've already paid for. Cancelling is separate from a refund — if you also want your money back within the 30-day window, request a refund as described above.

Shiftwell is operated by Nneoma Isinguzo. For any billing or refund question, contact christianakelechi995@gmail.com.